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  "incidents": [{"name":"SMS 2FA issues with AWS aggregator","status":"resolved","created_at":"2026-09-09T09:32:18.183-07:00","updated_at":"2026-09-09T12:43:37.397-07:00","monitoring_at":"2026-09-09T09:32:18.280-07:00","resolved_at":"2026-09-09T12:43:37.379-07:00","impact":"minor","shortlink":"https://stspg.io/sgtmc5mmlktq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-09T09:32:18.166-07:00","reminder_intervals":null,"id":"8np5k0rqdwrc","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-09T12:43:37.379-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T12:43:37.379-07:00","display_at":"2026-09-09T12:43:37.379-07:00","deliver_notifications":true,"tweet_id":null,"id":"v69mpjjg0wv0","incident_id":"8np5k0rqdwrc","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"degraded_performance","new_status":"operational"},{"code":"r7h5qfxpkm50","name":"End-User Client Applications - Keeper iOS","old_status":"operational","new_status":"operational"},{"code":"pd6qnw2r5zzh","name":"End-User Client Applications - Keeper Android","old_status":"operational","new_status":"operational"},{"code":"7c66swm6lfgb","name":"End-User Client Applications - Keeper Desktop App","old_status":"operational","new_status":"operational"},{"code":"4t6sn402bj3h","name":"End-User Client Applications - Keeper Browser Extensions","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The 2FA issues are down stream. AWS has reached out the aggregator that works with the carriers on this issue.","created_at":"2026-09-09T09:32:18.280-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T09:32:18.280-07:00","display_at":"2026-09-09T09:32:18.280-07:00","deliver_notifications":true,"tweet_id":null,"id":"y0shqbv4ln2z","incident_id":"8np5k0rqdwrc","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"operational","new_status":"degraded_performance"},{"code":"r7h5qfxpkm50","name":"End-User Client Applications - Keeper iOS","old_status":"operational","new_status":"operational"},{"code":"pd6qnw2r5zzh","name":"End-User Client Applications - Keeper Android","old_status":"operational","new_status":"operational"},{"code":"7c66swm6lfgb","name":"End-User Client Applications - Keeper Desktop App","old_status":"operational","new_status":"operational"},{"code":"4t6sn402bj3h","name":"End-User Client Applications - Keeper Browser Extensions","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Keeper iOS","created_at":"2019-01-04T14:19:51.493-08:00","updated_at":"2024-04-11T06:17:40.892-07:00","position":1,"description":"iPhone and iPad Applications","showcase":true,"start_date":null,"id":"r7h5qfxpkm50","page_id":"wg5bvczw1rtf","group_id":"8btvzq997t16"},{"status":"operational","name":"Keeper Web Vault (US)","created_at":"2019-01-04T14:19:28.266-08:00","updated_at":"2026-09-09T12:43:37.346-07:00","position":2,"description":"https://keepersecurity.com/vault","showcase":true,"start_date":null,"id":"t4qgbxv3b4h0","page_id":"wg5bvczw1rtf","group_id":"2w0zgxb2vx75"},{"status":"operational","name":"Keeper Android","created_at":"2019-01-04T14:48:00.814-08:00","updated_at":"2024-04-11T06:18:05.350-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"pd6qnw2r5zzh","page_id":"wg5bvczw1rtf","group_id":"8btvzq997t16"},{"status":"operational","name":"Keeper Desktop App","created_at":"2019-01-04T14:48:29.750-08:00","updated_at":"2023-09-28T14:13:28.191-07:00","position":3,"description":"Mac, PC and Linux cross-platform application","showcase":true,"start_date":null,"id":"7c66swm6lfgb","page_id":"wg5bvczw1rtf","group_id":"8btvzq997t16"},{"status":"operational","name":"Keeper Browser Extensions","created_at":"2019-01-04T14:49:21.161-08:00","updated_at":"2024-04-11T06:18:28.109-07:00","position":5,"description":"Chrome, Safari, Edge, Firefox, IE11","showcase":true,"start_date":null,"id":"4t6sn402bj3h","page_id":"wg5bvczw1rtf","group_id":"8btvzq997t16"}]},{"name":"Scheduled Infrastructure Maintenance in the EU Datacenter","status":"completed","created_at":"2026-08-26T13:37:06.613-07:00","updated_at":"2026-08-27T14:00:08.246-07:00","monitoring_at":null,"resolved_at":"2026-08-27T14:00:08.139-07:00","impact":"maintenance","shortlink":"https://stspg.io/fqyy4lpzsvt1","scheduled_for":"2026-08-27T13:00:00.000-07:00","scheduled_until":"2026-08-27T14:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-27T12:00:16.480-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-26T13:37:06.686-07:00","reminder_intervals":null,"id":"p5913hmv7c4s","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-27T14:00:08.139-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T14:00:08.139-07:00","display_at":"2026-08-27T14:00:08.139-07:00","deliver_notifications":true,"tweet_id":null,"id":"l7c9mcp45phn","incident_id":"p5913hmv7c4s","custom_tweet":null,"affected_components":[{"code":"yyy3l1qfs3gt","name":"Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)","old_status":"under_maintenance","new_status":"operational"},{"code":"b46vjs9ry8hv","name":"Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU)","old_status":"under_maintenance","new_status":"operational"},{"code":"gbv53873pvk4","name":"Keeper Infrastructure (EU Data Center) - KeeperPAM Connections (EU)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-27T13:00:10.180-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T13:00:10.180-07:00","display_at":"2026-08-27T13:00:10.180-07:00","deliver_notifications":true,"tweet_id":null,"id":"4qn868n5tzwt","incident_id":"p5913hmv7c4s","custom_tweet":null,"affected_components":[{"code":"yyy3l1qfs3gt","name":"Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"b46vjs9ry8hv","name":"Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU)","old_status":"operational","new_status":"under_maintenance"},{"code":"gbv53873pvk4","name":"Keeper Infrastructure (EU Data Center) - KeeperPAM Connections (EU)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-27T12:00:16.258-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T12:00:16.258-07:00","display_at":"2026-08-27T12:00:16.258-07:00","deliver_notifications":true,"tweet_id":null,"id":"lf08fm1px4v8","incident_id":"p5913hmv7c4s","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-08-26T16:18:12.120-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T16:18:12.120-07:00","display_at":"2026-08-26T16:18:12.120-07:00","deliver_notifications":false,"tweet_id":null,"id":"0c9ft68325dr","incident_id":"p5913hmv7c4s","custom_tweet":null,"affected_components":[{"code":"yyy3l1qfs3gt","name":"Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)","old_status":"operational","new_status":"operational"},{"code":"b46vjs9ry8hv","name":"Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU)","old_status":"operational","new_status":"operational"},{"code":"gbv53873pvk4","name":"Keeper Infrastructure (EU Data Center) - KeeperPAM Connections (EU)","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-08-26T16:14:03.134-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T16:17:37.266-07:00","display_at":"2026-08-27T01:00:03.134-07:00","deliver_notifications":true,"tweet_id":null,"id":"b9pd0n9v8pdn","incident_id":"p5913hmv7c4s","custom_tweet":null,"affected_components":[{"code":"yyy3l1qfs3gt","name":"Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)","old_status":"operational","new_status":"operational"},{"code":"b46vjs9ry8hv","name":"Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU)","old_status":"operational","new_status":"operational"},{"code":"gbv53873pvk4","name":"Keeper Infrastructure (EU Data Center) - KeeperPAM Connections (EU)","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Keeper will perform routine maintenance in the EU datacenter.","created_at":"2026-08-26T13:37:06.686-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T16:13:49.522-07:00","display_at":"2026-08-26T13:37:06.686-07:00","deliver_notifications":true,"tweet_id":null,"id":"30jvs6zwzvpb","incident_id":"p5913hmv7c4s","custom_tweet":null,"affected_components":[{"code":"yyy3l1qfs3gt","name":"Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)","old_status":"operational","new_status":"operational"},{"code":"b46vjs9ry8hv","name":"Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU)","old_status":"operational","new_status":"operational"},{"code":"gbv53873pvk4","name":"Keeper Infrastructure (EU Data Center) - KeeperPAM Connections (EU)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Keeper Web Vault (EU)","created_at":"2019-01-04T15:44:30.658-08:00","updated_at":"2026-08-27T14:00:07.459-07:00","position":1,"description":"https://keepersecurity.eu/vault","showcase":true,"start_date":null,"id":"yyy3l1qfs3gt","page_id":"wg5bvczw1rtf","group_id":"9lyj9j4mmfqf"},{"status":"operational","name":"Keeper Admin Console (EU)","created_at":"2021-06-30T08:34:47.572-07:00","updated_at":"2026-08-27T14:00:07.593-07:00","position":2,"description":"https://keepersecurity.eu/console","showcase":true,"start_date":"2021-06-30T00:00:00.000-07:00","id":"b46vjs9ry8hv","page_id":"wg5bvczw1rtf","group_id":"9lyj9j4mmfqf"},{"status":"operational","name":"KeeperPAM Connections (EU)","created_at":"2026-03-23T16:23:39.922-07:00","updated_at":"2026-08-27T14:00:07.724-07:00","position":3,"description":"Keeper Gateway, Relay and Router infrastructure","showcase":true,"start_date":"2026-03-23T00:00:00.000-07:00","id":"gbv53873pvk4","page_id":"wg5bvczw1rtf","group_id":"9lyj9j4mmfqf"}]},{"name":"EU KeeperPAM router and gateway connections","status":"resolved","created_at":"2026-07-30T23:00:00.000-07:00","updated_at":"2026-07-31T13:42:23.234-07:00","monitoring_at":null,"resolved_at":"2026-07-30T23:00:00.000-07:00","impact":"none","shortlink":"https://stspg.io/sfd3sgm5mpbh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-31T13:00:06.467-07:00","reminder_intervals":null,"id":"bpq8v8xm3g14","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"Connections established through the Keeper Router and Gateway in the EU region is failing. Additional details will be posted in the postmortem report.","created_at":"2026-07-31T13:00:06.526-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T13:00:06.526-07:00","display_at":"2026-07-30T23:00:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"t7243frdzc2p","incident_id":"bpq8v8xm3g14","custom_tweet":null,"affected_components":null}],"postmortem_body":"# Post-Incident Report\n\n**July 31, 2026**\n\n## Summary\n\nOn July 30, 2026 at 11:33 PM CT, the KeeperPAM connection routing service in the EU region started throwing errors. The Router/Gateway errors lasted approximately 12 hours and 45 minutes, with full service restored at approximately 12:18 PM CT on July 31. During this window, the main Keeper EU platform \\(vault access, authentication, and all other Keeper services\\) remained fully operational throughout.\n\n## What Happened\n\nOn July 22, a routine deployment to our connection routing service \\(“Keeper Router”\\) included an updated dependency that changed how the service retrieves its startup configuration. A misconfiguration in the endpoint caused EU region to look for a FIPS endpoints, which are not available. As a result, when service containers in the EU region restarted following the deployment, they were unable to retrieve their startup configuration and entered a failed state.\n\nTwo factors allowed this failure to go undetected for over a week. First, existing containers continued serving traffic while replacement containers silently failed to start, so there was no immediate customer impact from the July 22 deployment. QA also passed all production verification tests. Second, the configuration-load failure was logged at INFO level rather than ERROR or CRITICAL, so no PagerDuty alerts were generated.\n\nOn the night of July 30, the last healthy containers cycled out, the service's load balancer had zero healthy targets, and the endpoint began returning HTTP 503 errors. Automated health-check monitoring detected the outage within seconds and paged our on-call team.\n\n## What We're Changing\n\n1. **Alerting on failed container rollovers.** We are deploying CloudWatch alarms across all regions and environments that fire when container tasks repeatedly fail to start, to detect silent deployment failures.\n2. **Log severity for startup failures.** Any failure to load required startup configuration will now log at ERROR/CRITICAL severity instead of INFO which trigger the proper actionable alerts.\n\nWe apologize to our EU customers for the disruption.","postmortem_body_last_updated_at":"2026-07-31T13:42:23.231-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-07-31T13:28:26.658-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Resolved: Keeper Gateway and KSM API errors","status":"resolved","created_at":"2026-07-08T11:51:48.000-07:00","updated_at":"2026-07-08T12:14:41.599-07:00","monitoring_at":null,"resolved_at":"2026-07-08T12:14:33.304-07:00","impact":"major","shortlink":"https://stspg.io/4z131lx31smt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-08T11:51:48.000-07:00","reminder_intervals":null,"id":"vmhx4k4l1lt7","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"API errors have been resolved. The Keeper Gateway and KSM client version is no longer returning an error.","created_at":"2026-07-08T12:14:33.304-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T12:14:33.304-07:00","display_at":"2026-07-08T12:14:33.304-07:00","deliver_notifications":true,"tweet_id":null,"id":"53qml52x82zg","incident_id":"vmhx4k4l1lt7","custom_tweet":null,"affected_components":[{"code":"1dvz57hr6fv1","name":"Keeper Infrastructure (US Data Center) - KeeperPAM Connections (US)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are aware of Keeper Gateway and KSM connection errors due to \"invalid client version\" responses. We have identified the issue and it will be resolved in a few minutes.","created_at":"2026-07-08T11:51:48.314-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T11:55:08.566-07:00","display_at":"2026-07-08T11:51:48.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"9ctc74tcy9d7","incident_id":"vmhx4k4l1lt7","custom_tweet":null,"affected_components":[{"code":"1dvz57hr6fv1","name":"Keeper Infrastructure (US Data Center) - KeeperPAM Connections (US)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"KeeperPAM Connections (US)","created_at":"2026-03-23T16:21:46.543-07:00","updated_at":"2026-07-08T12:14:33.274-07:00","position":4,"description":"Keeper Gateway, Relay and Router infrastructure","showcase":true,"start_date":"2026-03-23T00:00:00.000-07:00","id":"1dvz57hr6fv1","page_id":"wg5bvczw1rtf","group_id":"2w0zgxb2vx75"}]},{"name":"GovCloud region maintenance","status":"resolved","created_at":"2026-06-26T15:43:05.888-07:00","updated_at":"2026-06-26T16:26:11.773-07:00","monitoring_at":null,"resolved_at":"2026-06-26T16:26:11.756-07:00","impact":"maintenance","shortlink":"https://stspg.io/00z3qcqm8j47","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-26T15:43:05.872-07:00","reminder_intervals":null,"id":"jpwzv4nr0pxt","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"The issue is resolved.","created_at":"2026-06-26T16:26:11.756-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-26T16:26:11.756-07:00","display_at":"2026-06-26T16:26:11.756-07:00","deliver_notifications":true,"tweet_id":null,"id":"hlngcf0kw3pg","incident_id":"jpwzv4nr0pxt","custom_tweet":null,"affected_components":[{"code":"ggc8wt4zxvvt","name":"Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud)","old_status":"under_maintenance","new_status":"operational"},{"code":"b3081n1x30vt","name":"Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud)","old_status":"under_maintenance","new_status":"operational"},{"code":"7mwbdv3v14nd","name":"Keeper Infrastructure (GovCloud) - KeeperPAM Connections (GovCloud)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"identified","body":"Maintenance updates in the US GovCloud region are in progress which are causing unexpected API errors. The issues will be resolved shortly.","created_at":"2026-06-26T15:43:06.076-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-26T15:43:06.076-07:00","display_at":"2026-06-26T15:43:06.076-07:00","deliver_notifications":true,"tweet_id":null,"id":"858w6788rjyr","incident_id":"jpwzv4nr0pxt","custom_tweet":null,"affected_components":[{"code":"ggc8wt4zxvvt","name":"Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud)","old_status":"operational","new_status":"under_maintenance"},{"code":"b3081n1x30vt","name":"Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud)","old_status":"operational","new_status":"under_maintenance"},{"code":"7mwbdv3v14nd","name":"Keeper Infrastructure (GovCloud) - KeeperPAM Connections (GovCloud)","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Keeper Web Vault (GovCloud)","created_at":"2021-09-03T10:02:30.051-07:00","updated_at":"2026-06-26T16:26:11.670-07:00","position":1,"description":"https://govcloud.keepersecurity.us/vault","showcase":true,"start_date":"2021-09-03T00:00:00.000-07:00","id":"ggc8wt4zxvvt","page_id":"wg5bvczw1rtf","group_id":"l226m9c8byd8"},{"status":"operational","name":"Keeper Admin Console (GovCloud)","created_at":"2021-09-03T10:02:57.380-07:00","updated_at":"2026-06-26T16:26:11.693-07:00","position":2,"description":"https://govcloud.keepersecurity.us/console","showcase":true,"start_date":"2021-09-03T00:00:00.000-07:00","id":"b3081n1x30vt","page_id":"wg5bvczw1rtf","group_id":"l226m9c8byd8"},{"status":"operational","name":"KeeperPAM Connections (GovCloud)","created_at":"2026-03-23T16:24:14.553-07:00","updated_at":"2026-06-26T16:26:11.717-07:00","position":3,"description":"Keeper Gateway, Relay and Router infrastructure","showcase":true,"start_date":"2026-03-23T00:00:00.000-07:00","id":"7mwbdv3v14nd","page_id":"wg5bvczw1rtf","group_id":"l226m9c8byd8"}]},{"name":"Direct record sharing enforcement issue","status":"resolved","created_at":"2026-06-19T08:05:50.000-07:00","updated_at":"2026-06-19T16:00:38.554-07:00","monitoring_at":null,"resolved_at":"2026-06-19T16:00:38.540-07:00","impact":"minor","shortlink":"https://stspg.io/9fn1hl2hblcd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-19T08:05:50.000-07:00","reminder_intervals":null,"id":"dzt0mrng7xmd","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"The issue was resolved at 12:30PM PST.","created_at":"2026-06-19T16:00:38.540-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T16:00:38.540-07:00","display_at":"2026-06-19T16:00:38.540-07:00","deliver_notifications":false,"tweet_id":null,"id":"3btqhvls7wzg","incident_id":"dzt0mrng7xmd","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are aware of an issue with direct record sharing for enterprise users as a result of yesterday's Vault 18.3 update. We will issue a patch before 12PM PST. To work around the issue, you can click the \"Can share to users outside the enterprise\" option in Role enforcements, or just use the Desktop App.","created_at":"2026-06-19T08:05:50.766-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T08:32:04.957-07:00","display_at":"2026-06-19T08:05:50.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"1rfk76mnd9cm","incident_id":"dzt0mrng7xmd","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Keeper Web Vault (US)","created_at":"2019-01-04T14:19:28.266-08:00","updated_at":"2026-09-09T12:43:37.346-07:00","position":2,"description":"https://keepersecurity.com/vault","showcase":true,"start_date":null,"id":"t4qgbxv3b4h0","page_id":"wg5bvczw1rtf","group_id":"2w0zgxb2vx75"}]},{"name":"API errors during maintenance operation","status":"resolved","created_at":"2026-03-30T20:00:00.000-07:00","updated_at":"2026-03-31T18:41:16.080-07:00","monitoring_at":null,"resolved_at":"2026-03-30T20:00:00.000-07:00","impact":"major","shortlink":"https://stspg.io/gv00jgz9gls4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-31T18:40:37.770-07:00","reminder_intervals":null,"id":"v7ms88h489fd","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"On March 30 at 8:00 PM PST, Keeper performed a scheduled minor upgrade to our multi-region AWS RDS clusters as part of routine maintenance. The upgrade itself completed in approximately 3 minutes, followed by a standard application restart process that took about 15 minutes. While this process is typically non-disruptive, recent changes to service health checks caused unexpected customer impact during the restart window.\n\nThis maintenance was not communicated in advance due to an internal miscommunication and the expectation of no impact. We apologize for the disruption and are taking steps to ensure all future maintenance—regardless of expected impact—is communicated ahead of time, as well as reviewing our health check configurations to prevent similar issues.","created_at":"2026-03-31T18:40:37.819-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T18:40:37.819-07:00","display_at":"2026-03-30T20:00:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"69s4sbb6q62l","incident_id":"v7ms88h489fd","custom_tweet":null,"affected_components":null}],"postmortem_body":"On March 30 at 8:00 PM PST, Keeper performed a scheduled minor upgrade to our multi-region AWS RDS clusters as part of routine maintenance. The upgrade itself completed in approximately 3 minutes, followed by a standard application restart process that took about 15 minutes. While this process is typically non-disruptive, recent changes to service health checks caused unexpected customer impact during the restart window. This maintenance was not communicated in advance due to an internal miscommunication and the expectation of no impact. We apologize for the disruption and are taking steps to ensure all future maintenance—regardless of expected impact—is communicated ahead of time, as well as reviewing our health check configurations to prevent similar issues.","postmortem_body_last_updated_at":"2026-03-31T18:40:49.760-07:00","postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Resolved: KeeperPAM Connection Errors in US Data Center","status":"resolved","created_at":"2026-03-23T10:07:28.854-07:00","updated_at":"2026-03-23T16:25:24.451-07:00","monitoring_at":"2026-03-23T13:03:43.637-07:00","resolved_at":"2026-03-23T14:45:09.000-07:00","impact":"major","shortlink":"https://stspg.io/7pcmbl7mcjs5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-23T10:07:28.844-07:00","reminder_intervals":null,"id":"xvn25nx8v1wj","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"The issue has been resolved. See postmortem page with additional details.","created_at":"2026-03-23T14:45:09.260-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-23T16:25:24.432-07:00","display_at":"2026-03-23T14:45:09.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"b19dngkynzmg","incident_id":"xvn25nx8v1wj","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the KeeperPAM connection stability. We will update this case with additional details soon.","created_at":"2026-03-23T13:03:43.637-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-23T13:03:43.637-07:00","display_at":"2026-03-23T13:03:43.637-07:00","deliver_notifications":true,"tweet_id":null,"id":"f8890k099kl5","incident_id":"xvn25nx8v1wj","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of the KeeperPAM connection errors which are related to a networking issue within the AWS ECS environment. We are actively troubleshooting with the AWS support team and will update the ticket as soon as there is a status update.","created_at":"2026-03-23T11:47:52.524-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-23T11:47:52.524-07:00","display_at":"2026-03-23T11:47:52.524-07:00","deliver_notifications":true,"tweet_id":null,"id":"tj3414n1t0y8","incident_id":"xvn25nx8v1wj","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating errors in establishing KeeperPAM connections in the US Data Center.","created_at":"2026-03-23T10:07:28.947-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-23T10:07:28.947-07:00","display_at":"2026-03-23T10:07:28.947-07:00","deliver_notifications":true,"tweet_id":null,"id":"5r057rd6jk3p","incident_id":"xvn25nx8v1wj","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"At 9:05 AM PST, alerts were triggered for issues affecting KeeperPAM connections managed through Keeper’s ECS deployments in the US-EAST region. There were no recent changes to the application or environment.\n\nInvestigation identified a low-level concurrency bug in the Keeper EPM service that caused request failures under high simultaneous load. These failures led to instability in the ECS services supporting KeeperPAM connections.\n\nAs a temporary mitigation, we blocked the error condition, restoring KeeperPAM connectivity by approximately 1:00 PM PST.\n\nThe engineering team then developed and deployed an updated Keeper Router version to address the underlying issue and prevent EPM agents from triggering server errors. The fix was fully validated by 3:00 PM PST, at which point all KeeperPAM services were stable and operating normally.","postmortem_body_last_updated_at":"2026-03-23T16:19:48.849-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-23T16:19:48.849-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Keeper Web Vault (US)","created_at":"2019-01-04T14:19:28.266-08:00","updated_at":"2026-09-09T12:43:37.346-07:00","position":2,"description":"https://keepersecurity.com/vault","showcase":true,"start_date":null,"id":"t4qgbxv3b4h0","page_id":"wg5bvczw1rtf","group_id":"2w0zgxb2vx75"}]},{"name":"Resolved: KeeperPAM Connection Errors in US Data Center","status":"resolved","created_at":"2026-03-16T11:25:39.762-07:00","updated_at":"2026-03-16T12:44:38.180-07:00","monitoring_at":null,"resolved_at":"2026-03-16T11:52:01.031-07:00","impact":"major","shortlink":"https://stspg.io/xmv5k609bq2r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-16T11:25:39.755-07:00","reminder_intervals":null,"id":"plmj8zx2xwtf","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"resolved","body":"The issue has been resolved. We will update the ticket with additional details shortly.","created_at":"2026-03-16T11:52:01.031-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T11:52:01.031-07:00","display_at":"2026-03-16T11:52:01.031-07:00","deliver_notifications":true,"tweet_id":null,"id":"v0wnz5cp2f3g","incident_id":"plmj8zx2xwtf","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue causing KeeperPAM connection errors in the US Data Center. It will be resolved shortly.","created_at":"2026-03-16T11:25:39.848-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T11:25:39.848-07:00","display_at":"2026-03-16T11:25:39.848-07:00","deliver_notifications":true,"tweet_id":null,"id":"d47b1t3khq3j","incident_id":"plmj8zx2xwtf","custom_tweet":null,"affected_components":[{"code":"t4qgbxv3b4h0","name":"Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"At 11:08 AM PST, DevOps and customers reported sporadic error messages occurring after login for KeeperPAM customers with connections and tunnels enabled. While vault login itself was not affected, the errors were triggered asynchronously after login due to a communication issue with the KeeperPAM router endpoint.\n\nFurther investigation determined that a \"scheduler\" database within the AWS RDS environment - used for certain PAM scheduling operations - was encountering an unexpected error. The operations team resolved the underlying database issue and restarted the affected services.\n\nThis scheduler service was inadvertently impacting connection establishment. To prevent similar issues in the future, we will be implementing software changes to ensure that scheduling-related errors cannot affect connection functionality.\n\nAdditional monitoring and alerting have also been implemented for the scheduler databases to help detect and prevent similar issues going forward.\n\nFull service for connection and tunneling capabilities was restored by 11:40 AM PST.","postmortem_body_last_updated_at":"2026-03-16T12:44:38.176-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-16T12:44:00.035-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Keeper Web Vault (US)","created_at":"2019-01-04T14:19:28.266-08:00","updated_at":"2026-09-09T12:43:37.346-07:00","position":2,"description":"https://keepersecurity.com/vault","showcase":true,"start_date":null,"id":"t4qgbxv3b4h0","page_id":"wg5bvczw1rtf","group_id":"2w0zgxb2vx75"}]},{"name":"Scheduled maintenance in AU data center","status":"completed","created_at":"2026-02-24T15:38:37.302-08:00","updated_at":"2026-02-25T13:00:07.407-08:00","monitoring_at":null,"resolved_at":"2026-02-25T13:00:07.386-08:00","impact":"maintenance","shortlink":"https://stspg.io/p8t4cq9gyl38","scheduled_for":"2026-02-25T12:00:00.000-08:00","scheduled_until":"2026-02-25T13:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-02-25T11:00:10.483-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-02-24T15:38:37.292-08:00","reminder_intervals":null,"id":"q347yb2fc0pk","page_id":"wg5bvczw1rtf","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-02-25T13:00:07.386-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T13:00:07.386-08:00","display_at":"2026-02-25T13:00:07.386-08:00","deliver_notifications":true,"tweet_id":null,"id":"pfbr16pz8fsc","incident_id":"q347yb2fc0pk","custom_tweet":null,"affected_components":[{"code":"1zt8ptppfjgq","name":"Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU)","old_status":"under_maintenance","new_status":"operational"},{"code":"s35m5nl7s8tk","name":"Keeper Infrastructure (AU Data Center) - Keeper Admin Console (AU)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-02-25T12:00:08.208-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T12:00:08.208-08:00","display_at":"2026-02-25T12:00:08.208-08:00","deliver_notifications":true,"tweet_id":null,"id":"jwj2mvnfk3c6","incident_id":"q347yb2fc0pk","custom_tweet":null,"affected_components":[{"code":"1zt8ptppfjgq","name":"Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU)","old_status":"operational","new_status":"under_maintenance"},{"code":"s35m5nl7s8tk","name":"Keeper Infrastructure (AU Data Center) - Keeper Admin Console (AU)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-02-25T11:00:10.374-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T11:00:10.374-08:00","display_at":"2026-02-25T11:00:10.374-08:00","deliver_notifications":true,"tweet_id":null,"id":"jyvh0r021c29","incident_id":"q347yb2fc0pk","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing scheduled maintenance in the AU data center at 16:00 UTC / 03:00 Thursday Sydney time. Downtime will be minimal, however we are notifying customers for a potential 1 hour time period.","created_at":"2026-02-24T15:38:37.358-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-24T15:38:37.358-08:00","display_at":"2026-02-24T15:38:37.358-08:00","deliver_notifications":true,"tweet_id":null,"id":"6hfpl5dr8gkh","incident_id":"q347yb2fc0pk","custom_tweet":null,"affected_components":[{"code":"1zt8ptppfjgq","name":"Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU)","old_status":"operational","new_status":"operational"},{"code":"s35m5nl7s8tk","name":"Keeper Infrastructure (AU Data Center) - Keeper Admin Console (AU)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Keeper Web Vault (AU)","created_at":"2021-06-30T08:27:36.146-07:00","updated_at":"2026-03-31T18:43:13.126-07:00","position":1,"description":"Web Vault in AU Data Center","showcase":true,"start_date":"2021-06-30T00:00:00.000-07:00","id":"1zt8ptppfjgq","page_id":"wg5bvczw1rtf","group_id":"655yf5512f2y"},{"status":"operational","name":"Keeper Admin Console (AU)","created_at":"2021-06-30T08:32:54.452-07:00","updated_at":"2026-02-25T13:00:07.350-08:00","position":2,"description":"Keeper Admin Console in Australia Data Center:\r\nhttps://keepersecurity.com.au/vault","showcase":true,"start_date":"2021-06-30T00:00:00.000-07:00","id":"s35m5nl7s8tk","page_id":"wg5bvczw1rtf","group_id":"655yf5512f2y"}]}]
}