All Systems Operational

About This Site

A major release of the Keeper Login API went live on Sept 3. Before you contact support, please make sure you are running the latest version (force-reload the Vault page).

Please see the below link for the latest production updates, improvements and known issues:
https://docs.keeper.io/release-notes/latest-updates

If you require immediate assistance, please contact consumer or business teams below:

Business Customers: business.support@keepersecurity.com

Individual and Family Customers: support@keepersecurity.com

Keeper Application Infrastructure Operational
90 days ago
100.0 % uptime
Today
Keeper Security Website (US) Operational
90 days ago
100.0 % uptime
Today
Keeper Web Vault ? Operational
90 days ago
100.0 % uptime
Today
Keeper Security Website (EU) Operational
90 days ago
100.0 % uptime
Today
Keeper Web Vault (EU) Operational
90 days ago
100.0 % uptime
Today
Enterprise Applications Operational
90 days ago
100.0 % uptime
Today
Keeper Admin Console ? Operational
90 days ago
100.0 % uptime
Today
Keeper SSO Connect Operational
90 days ago
100.0 % uptime
Today
Keeper Active Directory Bridge Operational
90 days ago
100.0 % uptime
Today
Keeper Commander API Operational
90 days ago
100.0 % uptime
Today
End-User Client Applications Operational
90 days ago
100.0 % uptime
Today
Keeper iOS ? Operational
90 days ago
100.0 % uptime
Today
Keeper Android Operational
90 days ago
100.0 % uptime
Today
Keeper Desktop App ? Operational
90 days ago
100.0 % uptime
Today
Keeper Microsoft Store App ? Operational
90 days ago
100.0 % uptime
Today
Keeper Browser Extensions ? Operational
90 days ago
100.0 % uptime
Today
Amazon AWS (Hosting Infrastructure) Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS redshift-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS redshift-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-standard Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-us-east-1 Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
PayPal Payments Operational
90 days ago
100.0 % uptime
Today
KeeperChat Operational
90 days ago
100.0 % uptime
Today
KeeperChat iOS Operational
90 days ago
100.0 % uptime
Today
KeeperChat Android Operational
90 days ago
100.0 % uptime
Today
KeeperChat Mac Operational
90 days ago
100.0 % uptime
Today
KeeperChat Windows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - This issue has been resolved. Please contact business.support@keepersecurity.com if you need assistance.
Sep 18, 20:11 PDT
Identified - Some users are receiving an error "user_account_error" or "unable to connect" error message. We have identified the issue and are resolving it shortly.
Sep 18, 18:38 PDT
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - New update is live with Login API bug fixes and improvements. Details of the release at the link below:

https://docs.keeper.io/release-notes/latest-updates
Sep 11, 16:29 PDT
Resolved - Error message logging into Vault and Console has been resolved, please reload the page or restart browser to login. Software update is in progress. Details on the update will follow in a subsequent notification.
Sep 11, 14:16 PDT
Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.