All Systems Operational

About This Site

Before you contact support, please make sure you are running the latest version (hard-reload the Web Vault page, clear cache, etc).

For example, to clear the cache for Keeper in Chrome:
- Open the Web Vault
- Click on "View" > "Developer" > "Developer Tools"
- Click on the "Application" tab > "Clear Storage" > then click on “clear site data”

Please check the page below for the latest production updates, improvements and known issues:
https://docs.keeper.io/release-notes/latest-updates

If you require immediate assistance, please contact consumer or business teams below:

Business Customers: business.support@keepersecurity.com
Individual and Family Customers: support@keepersecurity.com

Keeper Application Infrastructure Operational
90 days ago
99.99 % uptime
Today
Keeper Security Website (US) Operational
90 days ago
99.99 % uptime
Today
Keeper Web Vault ? Operational
90 days ago
99.99 % uptime
Today
Keeper Security Website (EU) Operational
90 days ago
100.0 % uptime
Today
Keeper Web Vault (EU) Operational
90 days ago
100.0 % uptime
Today
Enterprise Applications Operational
90 days ago
100.0 % uptime
Today
Keeper Admin Console ? Operational
90 days ago
100.0 % uptime
Today
Keeper SSO Connect Operational
90 days ago
100.0 % uptime
Today
Keeper Active Directory Bridge Operational
90 days ago
100.0 % uptime
Today
Keeper Commander API Operational
90 days ago
100.0 % uptime
Today
End-User Client Applications Operational
90 days ago
100.0 % uptime
Today
Keeper iOS ? Operational
90 days ago
100.0 % uptime
Today
Keeper Android Operational
90 days ago
100.0 % uptime
Today
Keeper Desktop App ? Operational
90 days ago
100.0 % uptime
Today
Keeper Microsoft Store App ? Operational
90 days ago
100.0 % uptime
Today
Keeper Browser Extensions ? Operational
90 days ago
100.0 % uptime
Today
Amazon AWS (Hosting Infrastructure) Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS redshift-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS redshift-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-standard Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-us-east-1 Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
PayPal Payments Operational
90 days ago
100.0 % uptime
Today
KeeperChat Operational
90 days ago
100.0 % uptime
Today
KeeperChat iOS Operational
90 days ago
100.0 % uptime
Today
KeeperChat Android Operational
90 days ago
100.0 % uptime
Today
KeeperChat Mac Operational
90 days ago
100.0 % uptime
Today
KeeperChat Windows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
KeeperSecurity API - US REGION
Fetching
KeeperSecurity API - EU REGION
Fetching
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021

No incidents reported.

Jan 25, 2021
Postmortem - Read details
Jan 25, 08:59 PST
Resolved - Issue is resolved. We will continue to monitor API errors and update this status page.
Jan 25, 08:08 PST
Monitoring - Issue has been identified related to Push Services. API errors have been resolved. We will monitor the situation and update the status page.
Jan 25, 08:08 PST
Update - We are investigating network issues with the Keeper API. If you need immediate access click on "Work Offline" from:

https://keepersecurity.com/vault/

Lower right hand side "Work Offline" can be used temporarily.
Jan 25, 07:55 PST
Investigating - We are currently investigating vault login issues in the US data center.
Jan 25, 07:47 PST
Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - Amazon has resolved the issue with Verizon. As always, we recommend using Google Authenticator or other TOTP methods instead of SMS for reliable and secure 2FA.
Jan 19, 12:29 PST
Identified - Verizon users in the US are experiencing delayed SMS codes. If you need immediate access, please contact Keeper support or your Keeper Administrator to help disable 2FA and convert to another method such as Google Authenticator or Microsoft Authenticator. More info on changing TOTP methods can be found here:

https://docs.keeper.io/user-guides/web-vault#google-and-microsoft-authenticator-totp-setup

We have reached out to the Amazon AWS (SMS provider) and will update this page once the issue is resolved.
Jan 19, 09:05 PST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.