SMS delivery issues for 2FA with Verizon network.

Incident Report for Keeper Status Page

Resolved

The 2FA delivery issue to Verizon has been resolved.

Posted Jul 27, 2020 - 21:21 PDT

Identified

We identified the reason that Verizon is not delivering SMS 2FA codes and we will be fixing it shortly.

Posted Jul 27, 2020 - 20:45 PDT

Investigating

Verizon SMS 2FA messages are experiencing a high failure rate. We are investigating the issue.

Posted Jul 27, 2020 - 19:49 PDT

This incident affected: Keeper Infrastructure (EU Data Center) (Keeper Web Vault (EU)) and Keeper Infrastructure (US Data Center) (Keeper Web Vault (US)).