Login errors in the EU data center

Incident Report for Keeper Status Page

Postmortem

At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover.

The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts.

The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.

Posted Jun 11, 2025 - 22:21 PDT

Resolved

Login errors in the EU region have been fully resolved. We will update this incident postmortem with additional information shortly.

Posted Jun 11, 2025 - 05:46 PDT

Identified

We have identified the issue causing login errors in the EU data center. Our team is working on a resolution.

Posted Jun 11, 2025 - 05:16 PDT

Investigating

We are investigating login errors in the EU data center.

Posted Jun 11, 2025 - 05:04 PDT

This incident affected: Keeper Infrastructure (EU Data Center) (Keeper Web Vault (EU), Keeper Admin Console (EU)).