Clear cache if experiencing any login issues

Incident Report for Keeper Status Page

Resolved

If you are experiencing any issues logging into the Vault, simply clear the cache in your browser.

For example, to clear the Keeper cache for Chrome:
- Open the Web Vault
- Click on "View" > "Developer" > "Developer Tools"
- Click on the "Application" tab > "Clear Storage" > then click on “clear site data”

Let us know if you need any assistance.

Posted Jan 05, 2021 - 09:24 PST

This incident affected: Keeper Infrastructure (US Data Center) (Keeper Web Vault (US)).