AT&T SMS delivery issues

Incident Report for Keeper Security

Resolved

SMS delivery appears to be resolved.

Posted Oct 19, 2022 - 11:29 PDT

Investigating

There appears to be a high failure rate of AT&T SMS delivery. Amazon AWS is investigating the issue. We have temporarily routed 2FA messages to email.

Posted Oct 19, 2022 - 09:12 PDT

This incident affected: End-User Client Applications (Keeper iOS, Keeper Android, Keeper Desktop App, Keeper Browser Extensions) and Keeper Infrastructure (US Data Center) (Keeper Web Vault (US), Keeper Admin Console (US)).