API requests / vault login

Incident Report for Keeper Status Page

Postmortem

Several of our backend API servers were generating errors related to Elasticache (memcached). As soon as we received the alerts, our Ops team resolved the issue and all systems were operational within a few minutes. Our dev team will resolve the root cause today and ensure future issues do not occur.

Posted Feb 18, 2019 - 07:45 PST

Resolved

This issue has been resolved. All systems operational.

Posted Feb 18, 2019 - 07:19 PST

Investigating

We are currently investigating an issue with backend API requests.

Posted Feb 18, 2019 - 07:13 PST

This incident affected: Keeper Infrastructure (US Data Center) (Keeper Web Vault (US)).