On February 3, 2023 at approximately 12:20 pm PST, the Keeper website encountered a surge in network traffic having over 100 million requests per minute coming from a global distributed IP network. Keeper's DevOps team worked closely with the AWS Shield team to successfully block it. We implemented mitigations in the AWS Shield environment to protect against this in the future. Service was restored at 2:08 pm PST.
This outage impacted users on our web-based apps and cloud APIs. Keeper's native applications, including the Web Vault, Desktop App, iOS, Android, Windows, Linux and offline mode were not affected. To learn more about offline mode, see:
We greatly value your understanding, patience and support. If you have any questions please contact us at: