Duo push and push notifications

Incident Report for Keeper Status Page

Resolved

Issue is resolved. We will continue monitoring.

Posted Oct 11, 2020 - 11:37 PDT

Monitoring

The Duo issue appears resolved however we are investigating the cause and monitoring the situation.

Posted Oct 11, 2020 - 10:30 PDT

Investigating

We are investigating an issue with Duo Push failures when logging into Keeper. Please use "text message" Duo or manual code entry option while we investigate the cause. The issue appears related to push notification responses.

Posted Oct 11, 2020 - 10:23 PDT

This incident affected: Keeper Infrastructure (EU Data Center) (Keeper Web Vault (EU)) and Keeper Infrastructure (US Data Center) (Keeper Web Vault (US)).