AWS Outage - US-EAST Affected

Incident Report for Keeper Status Page

Resolved

AWS has resolved their API errors. We will continue to monitor the situation and post any updates on the Keeper status page.

Posted Dec 07, 2021 - 15:19 PST

Monitoring

AWS is addressing their API issues, we will continue to monitor the situation. For SMS delivery, please refer to your email for 2FA codes.

Posted Dec 07, 2021 - 12:03 PST

Update

SMS delivery appears to also be impacted by the AWS issue. While this is happening, users will receive 2FA codes through email.

Posted Dec 07, 2021 - 08:40 PST

Identified

Amazon AWS is experiencing outages in the US-EAST region. If you experience issues logging into Keeper, please click on "Work Offline" from the Vault and Desktop App login screen.

Posted Dec 07, 2021 - 08:36 PST

This incident affected: Keeper Infrastructure (US Data Center) (Keeper Security Website (US), Keeper Web Vault (US), Keeper Admin Console (US)).